REFUND & RETURN POLICY

At KINNONVA, customer satisfaction is important to us. Please read our refund policy below.

1. Returns Eligibility

To qualify for a return:

  • You must contact us within 14 days of receiving the item.

  • The item must be unused, in original condition, and in its original packaging.

2. Non-Returnable Items

  • Gift cards

  • Downloadable digital products

  • Used, damaged, or altered items

  • Items purchased during clearance or final sale (unless defective)

3. Defective or Damaged Items

If you receive a defective or damaged product, contact us within 7 days with photos or video evidence.

We will offer:

  • A replacement, OR

  • A full refund

4. Refunds

Once your return is approved and processed, refunds will be issued to your original payment method.

Processing time: 5–10 business days, depending on your bank.

5. Exchanges

Exchanges are allowed only for defective or incorrect items.

6. Cancellations

Orders can be canceled within 12 hours of purchase.
After this period, the order may already be processed or shipped.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

8. Contact for Refunds or Returns

📧 support@kinnonva.store

Please include your order number for faster processing.