SHIPPING POLICY
Company: KINNONVA LTD (“we”, “us”, “our”)
Website: www.kinnonva.store
At KINNONVA, we aim to deliver your order quickly and safely. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
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All orders are processed within 1–3 business days.
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Orders are not processed, shipped, or delivered on weekends or public holidays.
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During high-volume periods (sales, holidays), processing times may take slightly longer.
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If we experience a delay, we will notify you by email.
2. Shipping Times & Delivery Estimates
Shipping times depend on your location. Estimated delivery:
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Nairobi: 1–2 business days
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Upcountry: 2–4 business days
These are estimates only. Actual delivery may vary due to customs delays, local carriers, or external factors beyond our control.
3. Shipping Fees
Shipping fees are calculated at checkout based on your location.
Occasionally, we offer free shipping promotions.
4. Tracking Your Order
Once your order is shipped, you will receive an email with your tracking number.
Tracking details may take 2–5 days to update depending on the carrier.
5. Incorrect Addresses
It is the customer’s responsibility to provide a complete and accurate shipping address.
KINNONVA LTD is not responsible for:
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Incorrect or incomplete addresses
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Lost packages due to customer-entered address errors
If the package is returned to us, we can reship it (additional fees may apply).
6. Customs, Duties & Taxes
Customers are responsible for any customs or import taxes applicable in their country.
KINNONVA LTD is not responsible for delays caused by customs clearance.
7. Lost, Delayed, or Stolen Packages
We are not liable for packages that are lost or stolen after the carrier confirms delivery.
However, we will assist you in filing a claim with the carrier.
If your package is significantly delayed or shows no tracking updates for 15+ days, please contact us so we can investigate.
8. Damaged Packages
If your order arrives damaged, contact us within 48 hours with photos or videos.
We will offer a replacement or refund, depending on the situation.
9. Separate Shipments
For logistical reasons, items in the same order may be shipped in separate packages.
This does not affect your total shipping cost.
10. Contact Us
For any shipping-related questions: